No one looks forward to a hospital stay, but at Bon Secours – Southern Virginia Medical Center, we work hard to make sure your visit is as pleasant as possible. Here's a few things you should know about your room and our hospital in general that can help make your time with us restful and healing.

Your Bed: Beds are equipped with bed rails to prevent patient falls. For your safety, we ask that you keep the bed rails in place and do not try to get out of bed without assistance unless your physician and/or nurses say that it is safe for you to do so. If you need assistance, you may press the nurse call button, designated by the nurse’s cap, located on the TV remote control, and someone will assist you.

Fire Safety: Bon Secours – Southern Virginia Medical Center periodically conducts fire drills. If you hear an alarm, stay where you are. In the event of an actual emergency, hospital staff will instruct you of appropriate action to take.

Smoking: Bon Secours – Southern Virginia Medical Center is a tobacco-free hospital. Smoking is permitted only in the Designated Smoking Area located in the gazebo behind the hospital. Patients must have a written order by their physician in order to smoke in the designated area outside the facility. Please do not smoke in any other areas or discard cigarette butts on the ground.

ATM: For your convenience, an automated teller machine (ATM) is located in the hospital's main lobby.

Meals: Breakfast, 8 am – 8:30 am
Lunch, 11:30 am – 12 pm

Vending Machines: Vending machines offering beverages and snacks are located in the Cafeteria as well as in ICU and ED waiting areas. They are available 24 hours a day, seven days a week.

Gift Shop: The gift shop is located in the main lobby. The proceeds from the gift shop are donated back to the hospital through the Bon Secours – Southern Virginia Medical Center Auxiliary.

Patient Portal

Bon Secours – Southern Virginia Medical Center provides CareNotify ™, a system to help you be informed about your care and what you need to do to stay healthy. CareNotify ™ includes a Patient Portal as well as capabilities for direct communication to patients via text or email.

The Patient Portal is a secure, online home for your inpatient hospital health information. In the Patient Portal, you can:

  • View and share your personal health information related to your hospital stays.
  • Have electronic access to your list of medications, diagnoses, allergies, lab test results, patient history, and other care information related to your inpatient hospital visit.
  • Access your hospital discharge instructions for better after-discharge care.
  • Manage family members’ health information, if authorized.

If you have not clicked this link before, you may be asked to create a new portal account. Simply follow the instructions—it’s easy!

We’re happy to help you with Patient Portal issues and answer any questions you may have. Call the toll-free support line at 1-855-624-2844, Option 2. This number is available Monday through Friday from 8 a.m. to 5 p.m. Eastern Time.

Health Care Financial Assistance (HFA) Policies

Designated Support Person

A patient with a disability, who requires support and assistance due to the disability, may elect to be accompanied by a designated support person during an admission.  However, such designated support person may be required to comply with all reasonable requirements of our facility, and be restricted to specific areas of the premises, to protect health and safety.  Our facility may request documentation indicating that a patient has a disability or perform an objective assessment if no documentation is provided.

Spiritual Care

As a patient in our facility, your spiritual health and care are important to us.  Our chaplains are available to accompany you and your family during this time.  Patients may also receive visits from a rabbi, priest, minister, or clergy of any religious denomination or sect.  Please let our teams know if you would like to receive spiritual care from your faith community.  All individuals entering our facility will be required to comply with appropriate safety and infection prevention measures.


Disclaimer: The link to the pricing guide below provides a comprehensive list of costs associated with each inpatient and outpatient service provided by our hospitals. This form is also known as a chargemaster. The chargemaster should not be used by patients to comparison shop before choosing which hospital to receive care from or to estimate the overall cost of health care services, as those prices can vary depending on coverage.

Learn more about estimating your cost

Last Updated 10/1/2021