Bon Secours Financial Assistance Program

In the spirit of our founding Sisters, the Bon Secours Financial Assistance Program helps uninsured patients who do not qualify for government-sponsored health insurance and cannot afford to pay for their medical care. Insured patients may also qualify for assistance, based on family income, family size, and medical needs.

In an effort to offset the cost of health care, no uninsured Bon Secours patient will be billed more than the average insurance reimbursement received from our insured patients. This reflects our ongoing commitment to the communities we serve and our Mission to bring Good Help to Those in Need®.

For more information regarding our Financial Assistance program, you may call the financial counselor at any of our facilities.

The Mission of Bon Secours Health System Inc., (BSHSI) is to provide compassionate, quality healthcare services to those in need, regardless of their ability to pay. BSHSI provides financial assistance for both the insured and uninsured patient who receives emergency or other medically necessary care from any of our hospital facilities.

Who qualifies for financial assistance?

BSHSI’s Financial Assistance Policy (“FAP”) provides 100% financial assistance for emergency or other medically necessary care to qualifying uninsured and insured patients with an annual gross family income at or below 200% of the current Federal Poverty Guidelines (FPG). BSHSI also offers a discounted rate to patients whose family gross income is between 201% and 400% of the FPG. An FAP eligible individual or an uninsured individual that does not qualify for financial assistance will not be charged more than the amounts generally billed (AGB) for emergency or other medically necessary care to patients who have insurance for such care.

How do I apply for financial assistance?

Individuals who have concerns about their ability to pay for emergency and medically necessary care may request financial assistance. To apply for financial assistance, a patient (or their family or other provider) should fill out our Financial Assistance Application. Copies of the Financial Assistance Application and the FAP may be obtained for free by calling our customer service department at (Toll Free) 877-342-1500. The Financial Assistance Application and FAP may also be obtained for free by mail by sending a request to Bon Secours Mercy Health Financial Aid, P.O. Box 631360, Cincinnati, OH 45263-1360. Finally, the Financial Assistance Application and FAP may be obtained for free by downloading a copy from our website.

Where can I receive help in filling out the Financial Assistance Application?

Individuals who need assistance in completing the Financial Assistance Application may call the customer service department at (Toll Free) 877-342-1500.

What services are covered?

All emergency medically necessary services are covered under the FAP, including outpatient services, inpatient care, and emergency room services. Non-eligible services such as elective non-medically necessary procedures, cosmetic and flat rate procedures, patients who choose not to use their insurance, durable medical equipment, home care, services provided as a result of an accident, and prescription drugs are not covered by the financial assistance program.

If services provided as a result of an accident are not covered by a third party, patients may apply for financial assistance. Charges from doctors and specialists who are not employed by BSHSI and who provide services in the hospital may not honor the BSHSI financial assistance program. You should discuss with your doctor or view our list of participating providers to determine if your doctor participates in the BSHSI financial assistance program.

What if I have questions or need assistance completing the application?

If you need assistance you may contact a financial counselor or cashier located at our hospitals or call our customer service department at (Toll Free) 877-342-1500. Assistance may also be obtained by visiting any of our hospital registration areas as well as meeting with any of our financial counselors or cashiers located at our hospitals.

For non-English speaking patients, translations of this summary can be found below. The Financial Assistance Policy and the Financial Assistance Application also are available in several languages on this website.

Download our Financial Assistance Application:

Download this plain page summary in other languages:

Download the full Financial Assistance Policy:

Download our Billing and Collections Policy:

Amounts Generally Billed

Further information regarding the Amounts Generally Billed discount is available by calling customer service at (Local) 877-342-1500 or (Toll Free) 877-342-1500. 

Amounts Generally Billed Calculation Summary (Select Language)

Bon Secours Health care Financial Assistance (HFA) policy

Richmond, VA (St. Mary's Hospital, St. Francis Medical Center, Richmond Community Hospital, Rappahannock General Hospital, Memorial Regional Medical Center, Southside Medical Center, Southern Virginia Medical Center)

Hampton Roads, VA (Maryview Medical Center, Mary Immaculate Hospital, Bon Secours Health Center at Harbour View, DePaul Medical Center, Southampton Medical Center)

Greenville, SC (St. Francis Eastside, St. Francis Downtown)