Compliance Orientation

Everyone who passes through the doors of Bon Secours as an associate, board member or volunteer receives our Code of Conduct. This ensures that everyone who represents Bon Secours do so with a full understanding of our values and a roadmap on how to bring those values to life. 

The Code of Conduct outlines applicable health care regulations and information on ongoing compliance as well as support that’s available. 

Along with the code of conduct, everyone who represents Bon Secours attends a Corporate Responsibility orientation that outlines the Code of Conduct’s content in more detail. Once that’s complete, they are asked to sign a formal pledge, promising to abide by that code. 

Download the Code of Conduct

Along with the code of conduct and orientation, all associates must complete compliance training as well as ongoing education within specialty areas of health care to ensure everyone is acting with the most up-to-date information available. 

Compliance Concern Reporting

Sometimes our associates can find themselves in situations where there are questions surrounding the ethical thing to do around the potential violation of regulations or procedures in regards to the Code of Conduct. We have always, and will always, encouraged anyone associated with Bon Secours to speak up if there are any questions surrounding the situation, big or small. 

We’ve put a process in place for our associates to effectively deal with these dilemmas. This process is taught from day one. First, our associates will address the issue with an immediate supervisor within the organizations. If their supervisors are unable to help, we ask that the associate contact the Corporate Responsibility Officer. 

When those two options are not enough, the third step is for the associate to contact the Bon Secours Mercy Health Ethics Help Line (888-302-9224) or use the official ethics reporting website. These services are available 24 hours a day, 7 days a week. Information submitted through these portals is immediately relayed to a Corporate Responsibility Officer who will respond. 

Associates can remain anonymous throughout the compliance reporting process. 

Both of these options are available to Bon Secours patients and the general public as well. 

HIPAA – Privacy and Security

Along with compliance and Code of Conduct training, all Bon Secours associates partake in mandatory training in the federal HIPAA (Health Insurance Portability and Accountability Act) regulations that are used to protect the privacy and security of patient health information. All associates are accountable for understanding, upholding and abiding by the HIPAA regulations.  

All patients of Bon Secours will also receive a copy of that facility's Notice of Privacy Practices. 

Transparency 

Since 2001, we’ve made our financial results public. In regards to many of the provisions of the Sarbanes-Oxley corporate reform legislation passed by Congress in July 2002, we’ve adopted policies that either meet or exceed them – without that adoption being mandated. 

We do these things to:

  • Ensure that our financial reporting and disclosure is as clear, concise and visible as possible
  • Protect the independence and expertise of our board of trustees and internal auditors
  • Remain objective in our pricing models and policies

Ethical Foundation

Ethics has always been at the core of what we do, and we’ve built Bon Secours approach to business and clinical issues around it. We pride ourselves on being at the forefront of nationally addressing issues surrounding health care and corporate responsibility. The foundation of our approach to ethics is laid in the teachings and traditions of the catholic faith as well as the Directives for Catholic Health Care Services.

Maximizing the Good

Bon Secours Mercy Health’s Mission and values come to us from the compassionate ministries established more than 150 years ago by congregations of women religious. It is our commitment to continuing their legacies that fuels our passion to be of service to all who need our care and help, especially the poor, underserved and dying. 

Inspired by the example and tradition of the Sisters of Bon Secours, we strive to bring persons and communities to health and wholeness. In addition to providing health care services, we draw on our Catholic social justice tradition to contribute to the health of our communities, our nation and our world. 

Resources to Support Ethical Decision-Making

Bon Secours works with our internal corporate director of ethics to ensure that all of our clinicians and managers understand and effectively implement an ethical framework in all facets of work within the organization. Along with being tasked with that, we also work with them to ensure we are maximizing the social good achieved by the organization.  

There are ethics committees at most of Bon Secours’ hospitals. They are tasked with being an approachable resource for all Bon Secours associates and for the family members of patients who are facing difficult decisions in regards to care.

Commitment to our Mission

At Bon Secours, our mission is to extend the compassionate ministry of Jesus by improving the health and well-being of our communities and bring good help to those in need, especially people who are poor, dying and underserved. 

We are committed to weaving that mission through every ministry-wide strategic, clinical and operational decision we make. 

To ensure that every one of our ministry leaders exemplifies our mission, we’ve created and distributed a 13-party video educational program. The main goal of the program is to emphasize to our ministry leaders just how important their decision making is for the future of our Catholic health organization.