Temporary Visitor Restrictions

Bon Secours recognizes that having family support is important for the wellbeing of our patients. Therefore, while continuing to ensure the safety of our patients, health care workers and visitors, visitation restrictions are being relaxed effective Friday, May 29th.

Moving forward, visiting hours will now be held seven days per week between 10 am and 6 pm. The new policy will allow one visitor per patient, per day. 

Patients in non-critical care areas will be allowed one visitor to stay with the patient overnight, for the safety and wellbeing of the patient, with care team approval. Care team approval will be assumed unless notification to patient/family/screeners states otherwise. Masking is required of visitors.  This will not affect visitor guidelines for 4th floor at St. Francis Eastside. Overnight visitors will be identified by a white/green name tag with the appropriate date.  These visitors must arrive to the hospital no later than 8pm and will need to leave by 9am the following morning or visit one of the screening stations  to have their temperature re-checked and be issued a new armband. We will still allow only one visitor per patient per day; however, we will allow a different visitor to stay with the patient overnight.

This restriction will help ensure the safety of our patients and community.

The following precautions will be required of all visitors:

  • All visitors will have a temperature check and appropriate symptom/exposure screening prior to entry to the facility. Visitors presenting with a fever or symptoms suggestive of possible COVID-19 infection (per current CDC recommendations) will not be permitted to enter.
  • All visitors must comply with universal masking, hand hygiene and cough etiquette. 
  • Visitors are encouraged to remain in patient’s rooms and to alert nursing staff when they are leaving. 

Bon Secours continues to have a no visitor policy for COVID-19 patients and in those areas caring for potential COVID-19 patients. Visitors age 15 and under are also not allowed. Additionally, older visitors and those with comorbid conditions associated with increased risk of COVID-19 are encouraged to avoid visitation. 

As we take our responsibility of caring for your loved one very seriously, we strongly recommend that entry to the Cancer Center be reserved for patients only. However, we also understand that sometimes our patients benefit best when allowing one medical companion during their visit. Please be aware that we reserve the option to temporarily suspend visitation based on social distancing protocols, and that seating is limited throughout the Cancer Center.

In our progress to recover from the COVID-19 restrictions by taking steps to improve outcomes for our inpatients through increasing family visitation, and providing greater access for our outpatient procedures, we are opening up the South entrance and parking lot at Bon Secours St. Francis Downtown to patient and visitor parking.

Effective Monday, June 15, visitors may enter the St. Francis Downtown campus through the south entrance to the main hospital lobby, and the north entrance to the outpatient center lobby.  Visiting hours will remain limited.


ATMs are located next to the cafeteria entrance at St. Francis Downtown. Stamps are available in the vending machines adjacent to the cafeteria at St. Francis Downtown.

Cafeteria Hours 

Breakfast : 6:30 to 9:00 a.m., Continental breakfast available until 10:30 a.m.

Lunch: 11:30 a.m. to 1:30 p.m., Salad bar available until 2:00 p.m.

Dinner: 4:30 to 5:30 p.m.


Breakfast: 6:30 to 8:30 a.m., Continental breakfast available until 10:00 a.m.

Lunch: 11:30 a.m. to 1:30 p.m., Salad bar available until 2:00 p.m.

Dinner: 4:30 to 5:30 p.m.


People of all faiths are welcome in the chapels at St. Francis. The chapel is located on the ground levels of St. Francis Hospital, just past the lobby on the left. Services are held weekly.

Gift Shop

The gift shop at St. Francis Downtown is located in the lobby on ground level, and is open Monday through Friday from 9:00 a.m. to 4:00 p.m. Flower arrangements are available for delivery to patient rooms. If you would like to order an arrangement, please confirm the location of the patient and contact the St. Francis Downtown gift shop at 864-255-1171. You may choose the price range for your flowers, gift baskets, or other items based on availability. Payment by Visa or Mastercard is expected at the time of the order.

Sending Flowers and Gifts
Mail and flowers sent to patients are delivered to their rooms. If mail or flowers arrive after the patient has been discharged, we make every attempt to forward them.


Parking lots are available in the front of each facility. Emergency Room parking is available across St. Francis Drive from the ER.

Vending Machines

Vending machines are located in the basement next to the entrance of the cafeteria, and in the Emergency department.

Wireless Access

Free wifi is available for patients and guests. Choose network “BSHSIGuest” and agree to terms to connect.