View the Patient Guide to Services

Advance Directives
In South Carolina, patients legally can let their families and health care professionals know their intentions if they are unable to speak for themselves by using advance directives called living wills and health care powers of attorney.

All patients are encouraged to complete an advance directive prior to entering the hospital and bring a copy of this document with them to be placed on the medical record. The living will and health care power of attorney forms are available in both English and Spanish, free of charge, from the South Carolina Hospital Association, by calling 864-449-1334. Our Patient Relations staff is available to assist you if you would like to execute this document.

Patient Satisfaction
At St. Francis, customer feedback is very important in our effort to constantly meet the expectations of patients. If you, or someone you know, has been a patient recently, please share any suggestions that might improve our quality of care by calling 864-255-1093. Please indicate if you would like a response.

Spiritual Care
St. Francis strives to provide holistic care by recognizing that a patient's spiritual and emotional well being is just as important as medical needs. Our staff of professionally trained spiritual caregivers makes themselves available to patients, families, and staff daily. People of all faiths are welcome in the chapels at St. Francis. Chapels are located on the ground levels of both hospital facilities. Services are held weekly in the downtown chapel. Televised music and inspirational programming also are available on Channel 2 in patient rooms at St. Francis Downtown.

To speak with a chaplain at our hospitals, please call one of the numbers listed below. For 24-hour Emergency service, please dial 804-287-PRAY[7729], and ask the operator to page the chaplain on call.

Interpreters
Interpreters are available for hearing impaired patients and for those for whom English is a second language. A TDD phone will be provided upon request for the Hearing Impaired. Language line phones are also available for non-English speaking patients. To request an Interpreter, call 864-255-1747 to reach the Patient Relations interpreter on call.

Social Work/Case Management
A medical social worker is available to all patients and their families, and offers free information and assistance with:

  • coping with illness and hospitalization
  • locating resources available in the community (St. Francis HomeCare, at-home meal delivery, at-home medical equipment)
  • coordinating post-hospital care (nursing home placement, rehabilitation, assisted living)

Talk with your care team if you would like to speak with a social worker or case manager during your hospital stay.

Bon Secours Financial Assistance Program
In the spirit of our founding Sisters, the Bon Secours Financial Assistance Program helps uninsured patients who do not qualify for government-sponsored health insurance and cannot afford to pay for their medical care. Insured patients may also qualify for assistance, based on family income, family size, and medical needs.

In an effort to offset the cost of health care, no uninsured Bon Secours patient will be billed more than the average insurance reimbursement received from our insured patients. This reflects our ongoing commitment to the communities we serve and our Mission to bring Good Help to Those in Need®.

For more information regarding our Financial Assistance program, you may call the financial counselor at any of our facilities.

St. Francis Downtown: 864-255-1661

Severe / Inclement Weather Preparedness
At Bon Secours, our first priority is the safety of our patients, staff and visitors. As part of our overall emergency management planning, Bon Secours Health System periodically performs practice drills to assess our response in the case of disasters, including tropical storms, hurricanes and winter weather events.  

Currently, our preparations include assessing readiness for staffing, supplies, securing our facilities which include testing our emergency generators, as well as assessing our capacity in the event of emergent needs. On an ongoing basis, we are well-prepared and ready for inclement weather.

For South Carolina’s hurricane evacuation zones and storm preparedness tips, visit: http://www.scemd.org/  

For information from the American Red Cross, visit: https://www.redcross.org/get-help.html