Temporary Visitor Restrictions

For the health of our patients, visitors, health care providers and communities, we ask that people do not visit our facilities, including senior services and long-term care locations. For mother/baby and pediatric patients, visitors are limited to a designated partner or primary caretaker/guardian (only one at a time). Exceptions will be considered based on end-of-life situations or when a visitor is essential for the patient's emotional well-being and care.

We recognize that this can be disappointing to our visitors, patients and residents, and we apologize for any inconvenience this may cause you or your family. The health of you and our patients/residents is our top priority.

Visiting Policy & Hours

We understand the importance of family members and friends participating in your care and recovery. Quiet time and rest are equally important. We recognize quiet time throughout the facility from 2 pm - 3 pm, which is a time for rest and healing for all patients.

Visiting Hours

Critical Care, ICU/CVICU

In the interest of patient safety, the following visitation guidelines are encouraged:

  • No more than 2 visitors at a time in the room
  • Visitors ages 12 and up

Neonatal Intensive Care

Parents of infants in the neonatal intensive care unit may visit at any time unless at the request of the physician or nurse during an emergency situation.

Behavioral Health

Tuesday and Thursdays 6 pm - 7 pm
Saturday and Sunday 4 pm - 5 pm

Southside Regional has flexible visiting hours based on patient needs. All visiting hours are subject to change based on patient condition and unit specific activities. Care Partners, identified by their badges, may stay with their loved ones 24/7. If you are visiting your loved one between the hours of 9 pm and 5 am, you will need to enter and exit the facility through the emergency department.

Valet Parking

Complimentary valet parking for patients and visitors is available Monday through Friday from 7:00 am to 4:00 pm at the hospital’s main entrance.

Gift Shop

Our gift shop is a great place to find all kinds of gifts. It is located near the main lobby on the ground floor directly across from the visitor elevators.

The TWIG Shop Hours:

9 am - 5 pm, Monday - Friday
12 pm - 4 pm, Saturday - Sunday

Food Services

The Southside Cafe

Patients, guests and their families can also get a hot, healthy meal (or a snack or cold beverage) in our cafeteria, the Southside Cafe. You'll find it on the ground floor adjacent to the main lobby.

The Southside Cafe serves three meals and snacks each day for visitors and staff. For your convenience, food and drink machines as well as an ATM are accessible 24 hours, 7 days a week in the cafeteria.

Cafeteria Hours:

Breakfast Grill: 6:30 am - 10 am
Lunch Hot Line: 11 am - 2 pm
Lunch Grill: 11 am – 3:30 pm
Dinner Hot Line: 4:30 pm - 6:30 pm
Dinner Grill: 4:30 pm - 6:30 pm

The Bistro

The Bistro proudly serves coffee, smoothies, and a variety of delectable pastries, snacks and sandwiches. The kiosk is located on the first floor in the main lobby.

Bistro Hours:

Monday - Friday: 7 am - 12 am
Closed on weekends and holidays

Smoking Policy

Southside Regional Medical Center is a smoke and tobacco-free facility. The use of tobacco products will not be permitted on any Southside Regional Medical Center property or adjacent properties. Smoking cessation classes are offered to patients, employees and the public. Patients can discuss tobacco-free alternatives with their physician.

Wireless Network

In order to better meet the needs of our patients and visitors, this facility offers guest wireless Internet access. Please refer to the Southside Regional Medical Center Wireless Internet Access pamphlet, located at the Welcome Desk or in your inpatient packet on how to connect to the network.