Temporary Visitor Restrictions

For the health of our patients, visitors, health care providers and communities, we ask that people do not visit our facilities, including senior services and long-term care locations.

Doulas and clergy are not counted towards the visitor totals for patients.

Current visitor guidelines are as follows:

1 Visitor:

All admitted, Emergency Department, procedural, and surgical patients
2 Visitors:

Women in labor, mother/baby, NICU
Pediatric patients under 12

COVID positive/patients under investigation (PUI’s):

  • Visitation is permissible, particularly for patients at end-of-life.
  • Visitation will require full PPE regardless of vaccination status, including a face covering, gown, gloves, and eye protection.  Staff will assist the visitor with proper donning and doffing of this equipment.
  • Visits must be approved by the nursing supervisor and/or other members of the patient’s health care team.

General Restrictions:

  • Visitors should remain masked inside our facilities; this includes patient rooms.
  • No visitors are allowed under 15 years of age.
  • Community clergy/spiritual support allowed and not included as the one visitor.
  • Patients with disabilities who require assistance because of their disability are allowed one designated support person (DSP) per day for the duration of their stay.  A DSP does not exclude or prohibit a visitor, as above.

Older visitors and those with comorbid conditions associated with increased risk of COVID-19 are encouraged to avoid visitation

Bon Secours continues to monitor the latest data trends in our facilities and communities to ensure visitation polices and services provided are appropriate to keep patients, visitors, associates and providers safe. In addition to completing universal screening checks for all associates, patients and visitors, Bon Secours continues to implement physical distancing in congregate settings, and frequent cleaning of high-touch areas.

The following precautions will be asked of all visitors:

  • All visitors will have a temperature check and appropriate symptom/exposure screening prior to entry to the facility. Visitors presenting with a fever or symptoms suggestive of possible COVID-19 infection (per current CDC recommendations) will not be permitted to enter.
  • All visitors must comply with universal masking, social distancing, hand hygiene and cough etiquette.
  • Visitors are encouraged to remain in patient’s rooms and to alert nursing staff when they are leaving.

Exceptions will be considered based on end-of-life situations or when a visitor is essential for the patient's emotional well-being and care.

We recognize that this can be disappointing to our visitors, patients and residents, and we apologize for any inconvenience this may cause you or your family. The health of you and our patients/residents is our top priority.

We believe that having loved ones nearby lifts spirits, brightens moods and improves healing. However, everyone's safety, there are a few things to consider when coming by to say hello.

Visiting Policy & Hours

We understand the importance of family members and friends participating in your care and recovery. Quiet time and rest are equally important. We recognize quiet time throughout the facility from 2 pm - 3 pm, which is a time for rest and healing for all patients.

Visiting Hours

Critical Care, ICU/CVICU

In the interest of patient safety, the following visitation guidelines are encouraged:

  • No more than 2 visitors at a time in the room
  • Visitors ages 12 and up

Neonatal Intensive Care

Parents of infants in the neonatal intensive care unit may visit at any time unless at the request of the physician or nurse during an emergency situation.

Behavioral Health

Tuesday and Thursdays 6 pm - 7 pm
Saturday and Sunday 4 pm - 5 pm

Bon Secours – Southside Medical Center has flexible visiting hours based on patient needs. All visiting hours are subject to change based on patient condition and unit specific activities. Care Partners, identified by their badges, may stay with their loved ones 24/7. If you are visiting your loved one between the hours of 9 pm and 5 am, you will need to enter and exit the facility through the emergency department.

Valet Parking

Complimentary valet parking for patients and visitors is available Monday through Friday from 7:00 am to 4:00 pm at the hospital’s main entrance.

Gift Shop

Our gift shop is a great place to find all kinds of gifts. It is located near the main lobby on the ground floor directly across from the visitor elevators.

The TWIG Shop Hours:

9 am - 5 pm, Monday - Friday
12 pm - 4 pm, Saturday - Sunday

Food Services

The Southside Cafe

Patients, guests and their families can also get a hot, healthy meal (or a snack or cold beverage) in our cafeteria, the Southside Cafe. You'll find it on the ground floor adjacent to the main lobby.

The Southside Cafe serves three meals and snacks each day for visitors and staff. For your convenience, food and drink machines as well as an ATM are accessible 24 hours, 7 days a week in the cafeteria.

Cafeteria Hours:

Breakfast Grill: 6:30 am - 10 am
Lunch Hot Line: 11 am - 2 pm
Lunch Grill: 11 am – 3:30 pm
Dinner Hot Line: 4:30 pm - 6:30 pm
Dinner Grill: 4:30 pm - 6:30 pm

The Bistro

The Bistro proudly serves coffee, smoothies, and a variety of delectable pastries, snacks and sandwiches. The kiosk is located on the first floor in the main lobby.

Bistro Hours:

Monday - Friday: 7 am - 12 am
Closed on weekends and holidays

Smoking Policy

Bon Secours – Southside Medical Center is a smoke and tobacco-free facility. The use of tobacco products will not be permitted on any Bon Secours – Southside Medical Center property or adjacent properties. Smoking cessation classes are offered to patients, employees and the public. Patients can discuss tobacco-free alternatives with their physician.

Wireless Network

In order to better meet the needs of our patients and visitors, this facility offers guest wireless Internet access. Please refer to the Bon Secours – Southside Medical Center Wireless Internet Access pamphlet, located at the Welcome Desk or in your inpatient packet on how to connect to the network.