Remember to bring:

  • All current health insurance information, including your insurance card
  • A photo ID
  • Physician orders and prescriptions for any tests you will receive
  • Referrals from your primary care physician (if your insurer requires them)
  • A payment method for deductibles and co-payments (Financing is also available)
  • Your advance directive, if you have one

You may wish to bring:

  • Bathrobe and slippers
  • Nightgown or pajamas
  • Toilet articles
  • Toothbrush and toothpaste

For more information, or if you're unsure of anything we require, please contact the main hospital information line at 804-765-5000.

Valet Parking

Complimentary valet parking for patients and visitors is available Monday through Friday from 7:00 am to 4:00 pm at the hospital’s main entrance.

Patient Portal 

Bon Secours – Southside Medical Center provides CareNotify ™, a system to help you be informed about your care and what you need to do to stay healthy. CareNotify ™ includes a Patient Portal as well as capabilities for direct communication to patients via text or email.

The Patient Portal is a secure, online home for your inpatient hospital health information. In the Patient Portal, you can:

  • View and share your personal health information related to your hospital stays.
  • Have electronic access to your list of medications, diagnoses, allergies, lab test results, patient history, and other care information related to your inpatient hospital visit.
  • Access your hospital discharge instructions for better after-discharge care.
  • Manage family members’ health information, if authorized.

If you have not clicked this link before, you may be asked to create a new portal account. Simply follow the instructions—it’s easy!

We’re happy to help you with Patient Portal issues and answer any questions you may have. Call the toll-free support line at 1-855-624-2844, Option 2. This number is available Monday through Friday from 8 a.m. to 5 p.m. Eastern Time.

Designated Support Person

A patient with a disability, who requires support and assistance due to the disability, may elect to be accompanied by a designated support person during an admission.  However, such designated support person may be required to comply with all reasonable requirements of our facility, and be restricted to specific areas of the premises, to protect health and safety.  Our facility may request documentation indicating that a patient has a disability or perform an objective assessment if no documentation is provided.

Medical Records

To obtain hard copies of your medical records, please come to the Health Information Management department located on the first floor.

Hours of Operation:
Monday - Friday: 8:00 am - 4:30 pm

All requests must be accompanied by an authorization form that has been completely filled out and signed along with photo identification. For your convenience, the form is available on this website and can be downloaded and completed prior to coming.

If you have any questions please call 804-765-5760 during our hours of operation.

Request Medial Records

Spiritual Care

The healing process takes place over time, through many processes and in many ways – and not all of them have to do with medicine or the body. At Bon Secours – Southside Medical Center, we're happy to assist with guidance of another type, whether by one of our staff or a clergy member of your choosing.

The chapel, located on the ground floor adjacent to the main lobby, is always open to patients and visitors. Bibles and other religious materials are available upon request.

For more information or to arrange a chaplain or clergy contact, please contact your nurse. You may also call the director of spiritual care services directly at extension 5593.

As a patient in our facility, your spiritual health and care are important to us.  Our chaplains are available to accompany you and your family during this time.  Patients may also receive visits from a rabbi, priest, minister, or clergy of any religious denomination or sect.  Please let our teams know if you would like to receive spiritual care from your faith community.  All individuals entering our facility will be required to comply with appropriate safety and infection prevention measures.

Southside Bistro

Southside Bistro serves Royal Cup coffee, smoothies and a variety of delectable pastries, snacks and sandwiches featuring Boar's Head premium products. The kiosk is located on the first floor in the main lobby. Southside Bistro is open Monday - Friday, 7:30 am - 11 pm.

Wireless Network

In order to better meet the needs of our patients and visitors, this facility offers guest wireless Internet access. Please refer to the Wireless Internet Access pamphlet, located at the welcome desk or in your inpatient packet on how to connect to the network.


The hospital is a smoke and tobacco-free facility. The use of tobacco products is not permitted on hospital property or adjacent properties. Smoking cessation classes are offered to patients, employees and the public. Patients can discuss tobacco-free alternatives with their doctor.


The Southside Cafe is located on the ground floor, adjacent to the main lobby and serves three meals and snacks each day for visitors and staff. For your convenience, food and drink machines as well as a bill changer are accessible 24 hours, 7 days a week in the cafeteria.

The Southside Cafe Hours

Breakfast - 6:45 am - 10 am
Lunch - 11:00 am - 2:00 pm
Snack - 2:00 pm - 3:30 pm
Dinner - 4:30 pm - 6:30 pm

Other Amenities

An ATM and a bill changer are located outside of the cafeteria, which are accessible 24 hours a day.

TV Channel List

To view the list of TV channels available in your room, click here.


Your Guide

Patient Reference Guide

Information Guide to Surgery

Discharge Planning Glossary

Health Care Financial Assistance (HFA) Policies


Disclaimer: The link to the pricing guide below provides a comprehensive list of costs associated with each inpatient and outpatient service provided by our hospitals. This form is also known as a chargemaster. The chargemaster should not be used by patients to comparison shop before choosing which hospital to receive care from or to estimate the overall cost of health care services, as those prices can vary depending on coverage.

Learn more about estimating your cost

Last Updated 10/1/2021