Hanover Pediatrics

Appointments
Our office is open Monday through Friday, 7am – 5pm and Saturdays from 8am to 12pm. In most circumstances, we can accommodate same-day appointments. Please contact us 24 hours in advance if you need to cancel your appointment.

In order to provide your child with the best possible care, we need the most up-to-date information. Please remember to bring your child's insurance card and a list of all medications he or she is taking.

Prescription Refills
For your convenience, refill requests for medications other then controlled drugs may be requested through your pharmacy, and your pharmacy will submit the request to us. Medication refill requests should be made during normal business hours. We require 48 hours to process refill requests. We are not able to provide medication requests after hours.

Please remember that is most situations, appropriate medical care requires a patient examination before a prescription can be filled.
 
Telephone Calls
Have a question? That's why we are here! Feel free to call us Monday through Friday. Our staff will make every effort to answer your call. If all of our staff are assisting patients and you receive voicemail, please leave your name, date of birth, two telephone numbers where you may be reached, and a brief description of your medical problem so that we may process your call promptly.
 
Since our physician is caring for patients, only in the event of an urgent medical situation will the physician be called to the telephone immediately.

Emergencies
For emergencies, our physician is available to your 24 hours a day. You can call our main office number (804) 559-7280, and after hours you will be transferred to our on-call physician service. If at any time you are experiencing a life-threatening emergency, call 911.
 
Medical Records
Your child's records are confidential and will not be released without a signed consent from a parent or guardian.

Referrals
If your physician has referred your child to a specialist, we request 48-hour notice for processing referrals, except for emergencies.

Insurance and Payment Information
We accept most insurance plans, including Medicare. Many plans require that you make a co-payment at the time of your visit. For self-pay patients, payment is expected in full at the time of service. To make payment as easy as possible for you, we accept cash, checks, VISA and MasterCard.
 
Patients may contact the practice manager to discuss options for financial assistance. If you have any questions regarding your bill, please contact our business office at (804) 521-9330 or (800) 732-7072.

Our comprehensive services include:

• Annual, sports and back-to-school physicals
• Well child exams, immunizations and sick care
• Care of acute childhood illnesses
• Care for diseases, such as diabetes, hypertension and obesity
• Around-the-clock telephone access to a pediatrician for urgent concerns