Bon Secours Short Pump Primary Care
12320 West Broad Street
Suite 204
Henrico, Virginia 23233
Get Directions Tel: 804-612-2980
Fax: 804-360-2437

Welcome to Bon Secours Short Pump Primary Care. It is our sincere desire to give you the best health care possible. We specialize in internal medicine and provide primary care through all stages of adult life.

Office hours & appointments

Our office is open Monday - Friday, 7:30am - 5:00pm

Patients are seen by appointment. In most circumstances, we can accommodate same-day appointments upon your phone call. Lunch time appointments are available Monday through Friday.

Please contact us during regular office hours if you need to cancel your appointment. Failure to cancel your appointment 24 hours in advance may result in a fee.

1.5 miles west of Short Pump Town Center and accessible by GRTC Bus Route 19.

Insurance and payment information

We accept most insurance plans, including Medicare. Many plans require that you make a co-payment at the time of your visit. To make payment as easy as possible for you, we accept cash, checks, VISA and MasterCard. If you have any questions regarding your bill, please contact our business office at 804-521-9300 or 800-732-7072.

Telephone calls

Have a question? That's why we are here! Feel free to call us Monday through Friday, 7:00 a.m. to 7:00 p.m. Our staff will make every effort to answer your call. If all of our staff are assisting patients and you receive voicemail, please leave your name, date of birth, two telephone numbers where you may be reached, and a brief description of your medical problem so that we may process your call promptly.

Since our physicians are caring for patients, only in the event of an urgent medical situation will the physician be called to the telephone immediately.


For emergencies, our physicians are available to you 24 hours a day. You can call our main office number at 804-612-2980, and after hours you will be transferred to our on-call physician service. If you are experiencing a life-threatening emergency, call 911.


We request 72 hours notice for processing physician referrals, except in the case of an emergency.

Please contact the office with all pertinent information, including specialist name, phone number, fax number, type of specialist, reason for the appointment, date and time of the appointment. We also need the patient's general information, including name, date of birth, phone number, insurance name and patient ID number

Prescription refills

For your convenience, refill requests for medications other than controlled drugs may be requested through your pharmacy, and your pharmacy will submit the request to us. Medication refill requests should be made during normal business hours. We require 48 hours to process refill requests. We are not able to process medication requests after hours.

Please remember that in certain situations, appropriate medical care requires the benefit of a patient examination before a prescription can be filled.

Medical records

Your records are confidential and will not be released without a signed consent from you.

Some of our comprehensive services include:

  • Annual physicals, sports, college and pre-participation physicals
  • Chronic care for conditions such as diabetes, hypertension and obesity
  • Pediatric & adult primary care
  • Adult, senior and nursing home care
  • Women's services, including Pap smears
  • Pulmonary function testing
  • On-site lab