Bon Secours Bermuda Crossroads Primary Care
12340 Bermuda Crossroad Lane
Chester, Virginia 23831
Get Directions Tel: 804-287-4550
Fax: 804-717-8292

Virtual Visits & Temporary Closures

For the health and safety of our patients and associates, some locations are temporarily closed or providers have been relocated to alternative locations.

Virtual care visits are available for most providers at this time. To discuss options for care, please call your provider to schedule a virtual appointment. If you do not have a primary care doctor, you can choose a provider through our online provider directory and call the office to schedule a virtual visit appointment.

Please note, if you are having a medical emergency, call 911 immediately.

Office hours & appointments

Our office is open Monday through Friday, 8 a.m. to 5 p.m.

Patients are seen by appointment. In most circumstances, we can accommodate same-day appointments upon your phone call. Please contact us 24 hours in advance if you need to cancel your appointment.

In order to provide you with the best possible care, we need the most up-to-date information about you. Please remember to bring your insurance card and a list of all medications you are taking.

Insurance and payment information

We accept most insurance plans, including Medicare. Many plans require that you make a co-payment at the time of your visit. For self-pay patients, payment is expected in full at the time of service. We accept cash, checks, VISA and MasterCard.

Patients may contact the practice manager to discuss options for financial assistance. If you have any questions regarding your bill, please contact our business office at 804-521-9300 or 800-732-7072.

Telephone calls

Have a question? That’s why we are here! Feel free to call us Monday through Friday, 7:00 a.m. to 7:00 p.m. Our staff will make every effort to answer your call. If all of our staff are assisting patients and you receive voicemail, please leave your name, date of birth, two telephone numbers where you may be reached, and a brief description of your medical problem so that we may process your call promptly.

Since our physicians are caring for patients, only in the event of an urgent medical situation will the physician be called to the telephone immediately.

Emergencies

For emergencies, our physicians are available to you 24 hours a day. You can call our main office number 804-287-4550, and after hours you will be transferred to our on-call physician service. If at any time you are experiencing a life-threatening emergency, call 911.

Referrals

We request 72 hours’ notice for processing physician referrals, except in the case of an emergency.

Prescription refills

For your convenience, refill requests for medications other than controlled drugs may be requested through your pharmacy, and your pharmacy will submit the request to us. Medication refill requests should be made during normal business hours. We request 48 hours to process refill requests. We are not able to process medication requests after hours.

Please remember that in certain situations, appropriate medical care requires a patient examination before a prescription can be filled.

Medical records

Your records are confidential and will not be released without a signed consent from you.

Services

  • Some of our comprehensive services include:
  • Annual physicals
  • Well child exams, immunizations and sick care
  • Chronic care for diseases such as diabetes, hypertension and obesity
  • Senior care
  • Well checkups
  • Women's services, including Pap smears
  • Immunizations
  • Sports physicals and back-to-school physicals