Bon Secours St. Francis Home Care and Open Arms Hospice have been recognized by Strategic Healthcare Programs (SHP) as “Superior Performers” for achieving an overall patient satisfaction score that ranked in the top 20% of all eligible SHP clients for the 2019 calendar year.

“We are thankful that our community entrusts us with the care of their loved ones and the high scores on our caregiver satisfaction survey reflect our dedication to our mission,” said Debbie Whitman, Director of Hospice Services at Bon Secours St. Francis Health System.  “I am so proud of our team and their commitment to providing the highest quality care to our patients and families at such a special time in their life.”

The annual SHPBest™ award program was created to acknowledge home health agencies that consistently provide high quality service to their patients. The 2019 award recipients were determined by reviewing and ranking the overall satisfaction score for more than 3,000 home health providers. With the largest HHCAHPS benchmark in the nation, SHP is in a unique position to identify and recognize organizations that have made patient satisfaction a priority and have been rewarded for their efforts with high marks on the HHCAHPS survey.

“SHP is proud to present the SHPBest awards to our top-performing customers. We commend these organizations for their continuous focus on delivering the highest quality of care to their patients”, said Rob Paulsson, President of SHP. 

Read more about the SHPBest awards program, including methodology and award recipient lists at