Home Health Nationally Ranked in Top 20 for Patient Satisfaction

The Bellefonte Home Health Care Agency, OLBH's home health agency, has been recognized for ranking in the nation’s top 20 percent for patient satisfaction for the third straight year. 

OLBH’s program was recognized as a “Superior Performer” by Strategic Healthcare Programs (SHP). Recognition is based on the national Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey, referred to as HHCAHPS. HHCAHPS is designed to measure the experiences of those receiving home health care from Medicare-certified home health agencies. 

With the largest HHCAHPS benchmark in the nation, SHP is in a unique position to identify and recognize organizations that have made patient satisfaction a priority and have been rewarded for their efforts with high marks on the HHCAHPS survey. “SHP is proud to present the SHPBest awards to our top-performing customers,” said SHP President Rob Paulsson. “We commend these organizations for their continuous focus on delivering the highest quality of care to their patients.”

“To receive this recognition once would be an honor but to receive it for three straight years speaks to the satisfaction of our patients and the amazing care provided by our team,” said Bellefonte Home Health Care Agency Director Diana Williams. “That patients have self-reported how satisfied they are with their care demonstrates we’re succeeding at our mission. Our homecare workers travel many miles in all kinds of weather to ensure patients receive the care that allows them to remain in their homes.”

Bellefonte Home Health Care Agency provides services in both Kentucky and Ohio, serving a total of seven counties. The agency offers specially-trained professionals to manage nursing care, occupational therapy, physical therapy, speech therapy, medical social work assistance, fall prevention, personal care assistance, pediatric services and telehealth monitoring.

Bellefonte Home Health Care Agency accepts Medicaid, Medicare and private insurance. For more information about Bellefonte Home Health Care Agency call the OLBH campus office at (606) 833-3545 or the Ironton office at (740) 533-9010.