Home Health Nationally Ranked in Top 20 for Patient Satisfaction

The Bellefonte Home Health Care Agency, OLBH's home health agency, has been recognized for ranking in the nation’s top 20 percent for patient satisfaction for the second straight year. 

The Best Home Health Patient Satisfaction Award was bestowed on OLBH from Strategic Healthcare Programs (SHP). Recognition is based on the national Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey, referred to as HHCAHPS. HHCAHPS is designed to measure the experiences of those receiving home health care from Medicare-certified home health agencies. 

Diana Williams, director of Bellefonte Home Health Care Agency, said that the recognition is particularly significant since it is the second consecutive year patients have measured the agency positively. ““There are many ways that we measure success and outcomes, but patient satisfaction is the most important indicator we can use when evaluating our home health services,” Williams said. “That patients have self-reported how satisfied they are with the care they’ve received both in 2017 and 2016 indicates that we are meeting our mission. This is a testament to our hard working employees who travel many miles throughout the region to care for our patients who wish to remain in their homes.”

SHP provides data analytics and benchmarking to post-acute care providers. SHP has the largest HHCAHPS benchmark in the nation, placing the vendor in a unique position to recognize companies that make patient satisfaction a priority. In order to be considered for these awards, providers must use SHP as the HHCAHPS survey vendor for each quarter of the year being considered. They must also have at least 40 completed surveys to ensure statistical significance. 

Bellefonte Home Health Care Agency provides services in both Kentucky and Ohio, serving a total of seven counties. The agency offers specially-trained professionals to manage nursing care, occupational therapy, physical therapy, speech therapy, medical social work assistance, fall prevention, personal care assistance, pediatric services and telehealth monitoring.

Bellefonte Home Health Care Agency accepts Medicaid, Medicare and private insurance. For more information about Bellefonte Home Health Care Agency call the OLBH campus office at (606) 833-3545 or the Ironton office at (740) 533-9010.