Bon Secours continues to monitor the latest novel coronavirus (COVID-19) updates from the Centers for Disease Control and Prevention (CDC). Our clinical leaders have implemented protocols that are consistent with CDC guidelines to ensure the quality and safety of the care we provide to our patients.

This page will be frequently updated with COVID-19 information and resources for our local markets.

Frequently Asked Questions 

What is Bon Secours doing to prepare for coronavirus?

We continue to monitor the latest updates and are prepared to safely screen, isolate and care for patients with respiratory illness, including COVID-19. Our preparations include: 

  • Educating providers and clinical teams on the latest CDC guidelines.
  • Screening all patients at care entry points and facilities.
  • A COVID-19 Incident Command Center that is working around-the-clock to enable agile response.

What are the symptoms of coronavirus?

According to the CDC, reported illnesses have ranged from mild symptoms to severe illness. The following symptoms may appear 2-14 days after exposure:

  • Fever
  • Cough
  • Shortness of breath

What can you do to reduce your risk of getting coronavirus?

Follow CDC guidelines for prevention, which include:

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose and mouth.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick.
  • Cover your cough.

What should you do if you think you have coronavirus?

Take one of these steps:

  1. Call your primary care provider. You will be advised what to do next and your provider may schedule you for a virtual appointment. If you do not have a primary care provider, it is recommended to choose a provider through our online provider directory.
  2. Bon Secours is now offering COVID-19 video visits free of charge to those experiencing symptoms and those who may have been exposed to someone diagnosed with COVID-19. Visit or download the Bon Secours 24/7 app for free from the app store. Use the coupon code CARE2020 for your free COVID-19 visit.

If you have chest pain, shortness of breath, dizziness, a severe headache or other potentially life-threatening problems, go to the nearest emergency department or call 911. 

What are the current visitor restrictions?

To ensure the safety of patients, visitors and health care workers, visitation to patients has been limited. We recognize that having family support is important for the well-being of our patients, and when it is deemed safe for our patients, health care workers and visitors, restrictions may be lifted.

Consideration may be made at the following facilities to ease visiting restrictions in conjunction with following state guidelines. For more information, visit the facility’s individual location page or contact them directly. 

Patients visiting our Bon Secours Medical Group practices and clinics are encouraged to come without visitors, but one person will be allowed to accompany the patient to a visit if needed to ensure appropriate understanding and implementation of care plans discussed at the visit or to support physical needs of the patient.

Visitors must be healthy with no signs of active illness (no fever, cough, shortness of breath or flu-like symptoms).

What are the current affected services?

Bon Secours is beginning to resume non-emergency and elective care services. Please note that the timing of procedure rescheduling will vary based on patient need, clinical criteria, physician recommendations and state and federal guidelines. If you had a procedure that was postponed, we will call you to reschedule your appointment.

What are the current options to receive care?

For the health and safety of our patients and associates, some locations are temporarily closed, or providers have been relocated to alternative locations.

Virtual visits are available for most providers at this time. To discuss options for care, please call your provider to schedule a virtual appointment. If you do not have a primary care doctor, you can choose a provider through our online provider directory and call the office to schedule a virtual visit appointment.

Please note, if you are having a medical emergency, call 911 immediately.

Providers in the following specialties are currently offering video visits. Call your provider's office to ensure they're participating in video visits and to schedule your virtual appointment:

  • Primary Care
  • Dermatology
  • Diabetes & Endocrinology
  • Ear, Nose & Throat
  • Heart & Vascular
  • Infectious Diseases
  • Neurosurgery
  • Obstetrics & Gynecology
  • Oncology
  • Orthopedics
  • Pediatrics
  • Physical Medicine & Rehabilitation
  • Rheumatology
  • Senior Care Services
  • Spine Surgery
  • Urology
  • Urogynecology
  • Vascular Surgery

Will I receive a bill if I am screened, tested or treated for COVID-19?

To remove financial barriers to accessing care and treatment, Bon Secours has suspended all COVID-19 related patient statements and billing.

In addition, there will be no upfront payments required at the time of service if a patient receives screening, testing or treatment related to COVID-19.

Bon Secours will bill insurance, but will suspend patient statements until we make the necessary arrangements with insurers, lab partners, state and federal governments.

This policy is part of Bon Secours’ ongoing commitment to care for all people in need, with high-quality care, regardless of their ability to pay.