Bon Secours continues to monitor and follow the latest novel coronavirus (COVID-19) guidelines from the Centers for Disease Control and Prevention (CDC).
This page is frequently updated with COVID-19 information and resources for our local markets.
Crisis Response Standards of Care
Bon Secours is seeing our highest number of COVID-19 hospitalizations since the start of the pandemic. Given the current volume in our communities and the severe strain on our staff and facilities, we are enacting crisis standards of care across our footprint. This does not mean that we provide lower standards of care, rather, that we evaluate and prioritize essential procedures and allocate resources and staff as needed to ensure our patients, associates and communities receive the compassionate care they need.
While we are taking these extraordinary steps to best serve our patients during this crisis period, the health and safety of our patients and employees remains our priority.
We want to remind you that it is important to act upon any warning signs for serious health conditions such a stroke, heart attack and others. If you have sudden changes in your health, it’s important to act fast and seek medical care immediately. You can trust that we are ready to deliver safe, high-quality care.
Emergency Departments (EDs) are NOT public COVID testing locations. Please contact your health care provider or local health department for COVID 19 testing site locations.
If you are experiencing a medical emergency, please go to the nearest ED. Patients who are seen in the ED will receive a medical screening examination and a thorough evaluation. Not all patients will receive COVID 19 testing as part of their evaluation in the emergency department.
Vaccination - including a booster for those who are eligible - continues to be the most effective way to protect against COVID.
There are many places in our community where you can go for COVID-19 tests, including retail pharmacies and local health departments.
Currently, Bon Secours only offers testing for patients who have a Bon Secours primary care provider (PCP). For more information please call 866-624-0366.
If you don’t already have a Bon Secours PCP, please visit a retail pharmacy or contact your local health department for information on testing locations in your area. Click here if you don’t already have a Bon Secours PCP and would like to make an appointment.
If you are experiencing an emergency or need urgent care, call 911 or follow this link to see our emergency locations and urgent care locations.
COVID-19 Vaccine Resources
This page will be updated with COVID-19 vaccine information and resources when available for our local markets.
Labor & Delivery during COVID-19
Find answers to some commonly asked questions regarding pregnancy and COVID-19.
COVID-19 Video Visits
Bon Secours is offering video visits to those experiencing COVID-19 symptoms and those who may have been exposed to someone diagnosed with COVID-19.
How We Are Protecting Patients
We're here for you, so you can continue to be there for those who count on you.
Frequently Asked Questions
What is Bon Secours doing to prepare for the distribution of the COVID-19 vaccine?
Our medical leaders are working closely with state and county officials to coordinate vaccine distribution efforts in the communities we serve. Please visit our COVID-19 vaccine resources page for the latest updates and vaccine-related information.
What is Bon Secours doing to prepare for coronavirus?
Our commitment to your health and safety comes first. We continue to monitor the latest updates and are prepared to safely screen, isolate and care for patients with respiratory illness, including COVID-19. Our precautions include:
- Educating providers and clinical teams on the latest CDC guidelines.
- Screening all patients at care entry points and facilities.
- Enacting universal masking within all our facilities.
- Following enhanced hygiene and environmental cleaning and disinfection protocols.
- Putting physical distancing measures in place.
You can trust that we are taking every precaution to keep you safe. Please remember that it is important to act upon any warning signs of serious illness and seek medical care immediately. Even during a pandemic, you can trust that we are ready to deliver safe, high quality care.
What are the symptoms of coronavirus?
According to the CDC, not everyone with COVID-19 shows symptoms. Reported illnesses have ranged from asymptomatic (no symptoms) to mild symptoms to severe illness. Here is a list of some possible symptoms that may appear 2-14 days after exposure:
- Fever or chills
- Shortness of breath or difficulty breathing
- Muscle or body aches
- New loss of taste or smell
- Sore throat
- Congestion or runny nose
- Nausea or vomiting
What can you do to reduce your risk of getting coronavirus?
Follow CDC guidelines for prevention, which include:
- Avoid close contact with people who are sick.
- Put at least 6 feet of distance between yourself and people who don’t live in your household.
- Cover your mouth and nose with a cloth face cover when around others to protect other people in case you are infected. Remember, you could spread COVID-19 to others even if you do not feel sick or have symptoms.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Wash your hands often with soap and water for at least 20 seconds. Use hand sanitizer with at least 60% alcohol when soap and water are not available.
- Stay home when you are sick.
- Cover your coughs and sneezes.
- Monitor your health daily and be alert for symptoms.
Watch these informative videos from the CDC regarding COVID-19:
What should you do if you think you’ve been exposed to COVID-19?
First, it’s helpful to know what it means to be “exposed” to COVID-19. This is how the CDC defines close contact with someone with COVID-19:
- Within 6 ft for a total of 15 minutes or more
- Care at home of someone with COVID-19
- Direct physical contact such as hugging/kissing
- Sharing eating/drinking utensils
- Someone with COVID-19 sneezed/coughed on you
If this is you, but you’re not yet experiencing any symptoms, you should quarantine. The intent of quarantine is to keep someone who might have been exposed to COVID-19 and is NOT currently experiencing symptoms of COVID-19 to stay away from others. They need to stay home, separate themselves from others, monitor their health and follow the directions of local/state health departments.
Because local public health authorities determine and establish quarantine options, please consult local/state guidelines to make sure you follow them. The CDC outlines their recommended options for quarantine as follows. The gold standard is 14 days of quarantine; however this may be decreased to 10 days if it will make it easier for people to comply (e.g., able to return to work to earn a wage) and cause less stress on the public health system.
Consideration may be given to stopping at 10 days without testing OR on day 7 AFTER receiving a negative test on day 5 or later.
People need to continue to monitor for symptoms until 14 days after exposure. If returning to work or other activities outside the home before 14 days, people need to wear a mask, maintain physical distance of six feet from others, employ frequent hand hygiene and avoid crowds.
If you are experiencing symptoms, see the next question.
What should you do if you think you have coronavirus?
Take one of these steps:
- Call your primary care provider. You will be advised what to do next and your provider may schedule you for a virtual appointment. If you do not have a primary care provider, it is recommended to choose a provider through our online provider directory.
- Bon Secours is now offering COVID-19 video visits free of charge to those experiencing symptoms and those who may have been exposed to someone diagnosed with COVID-19. Visit bonsecours247.com or download the Bon Secours 24/7 app for free from the app store. Use the coupon code CARE2020 for your free COVID-19 visit.
If you have chest pain, shortness of breath, dizziness, a severe headache or other potentially life-threatening problems, go to the nearest emergency department or call 911.
What are the current visitor restrictions?
We monitor the latest information on coronavirus and state guidelines in each of the communities we serve. As the pandemic evolves, our visitor policies may change over time. To ensure the safety of patients, visitors and health care workers, visitation to patients may be limited. We recognize that having family support is important for the well-being of our patients. Restrictions may be lifted when it is deemed safe for our patients, health care workers and visitors.
For more information, visit the facility’s individual location page or contact them directly.
Patients visiting our Bon Secours Medical Group practices and clinics are encouraged to come without visitors, but one person will be allowed to accompany the patient to a visit if needed to ensure appropriate understanding and implementation of care plans discussed at the visit or to support physical needs of the patient.
Visitors must be healthy with no signs of active illness (no fever, cough, shortness of breath or flu-like symptoms).
What services may be affected?
Bon Secours has safely resumed services while implementing new safety and cleaning protocols. We continue to monitor the COVID-19 activity in each community we serve. If at any point you have an appointment or procedure that is postponed, we will notify you to reschedule.
What are the current options to receive care?
For the health and safety of our patients and associates, some locations are temporarily closed, or providers have moved to alternative locations.
Virtual visits are available for most providers at this time. To discuss options for care, please call your provider to schedule a virtual appointment. If you do not have a primary care doctor, you can choose a provider through our online provider directory and call the office to schedule a virtual visit appointment.
Please note, if you are having a medical emergency, call 911 immediately.
Providers in the following specialties are currently offering video visits. Call your provider's office to ensure they're participating in video visits and to schedule your virtual appointment:
- Primary Care
- Diabetes & Endocrinology
- Ear, Nose & Throat
- Heart & Vascular
- Infectious Diseases
- Obstetrics & Gynecology
- Physical Medicine & Rehabilitation
- Senior Care Services
- Spine Surgery
- Vascular Surgery
Will I receive a bill if I am screened, tested or treated for COVID-19?
At Bon Secours, the health and well-being of our patients and communities is our top priority. We understand the concern and uncertainty you may be experiencing surrounding COVID-19, and we are committed to being as responsive as possible to the needs of our patients. We also understand that there may be instances where patients find themselves facing financial difficulties during this public health crisis.
Effective March 5, 2021, patients who received treatment for COVID-19, or potential COVID-19 related treatment, will begin to receive statements for services that are not otherwise covered by any state or federal program, or by individual health insurance coverage.
As of this date, Bon Secours will also resume the collection of upfront payments at the time of service, as determined by an estimate of your out of pocket costs for care.
Bon Secours encourages patients who may be impacted by the pandemic and need assistance or feel that the services related to this statement are directly related to COVID-19 treatment, please contact us at the phone number on your statement to explore payment options.