Welcome to one of the best health systems in the nation. Our hospitals are ranked among the finest for nursing, clinical excellence, emergency care, stroke treatment and other services. Bon Secours Richmond has also been recognized for its integrated information systems, including an electronic medical records system that gives our doctors immediate access to each patient’s unique health history.
In the spirit of our founding Sisters, it’s our Mission to treat the whole person — mind, body and spirit. We believe patients heal best when they know that their caregivers care. So if there’s any way we can improve your stay with us, just ask.
When you enter a Bon Secours hospital, we want you to feel welcome and have the best experience possible. Research has shown that patients who are involved in their care tend to get better results. Help us help you by becoming an active partner in your health care.
Be clear. Let your caregiver know when you’re in pain, and be as precise as possible in describing your symptoms.
Be open. Tell your doctor or nurse about anything that could be relevant to your care, including the medications you take, past surgeries or allergies.
Be safe. Make sure the nurses, doctors and other health care workers ask for your name and check your armband before they administer medication, treatment or testing.
Be smart. If you understand your diagnosis and what is being done to treat it, you will be better able to follow instructions and participate in your care. If you need help in asking your questions or you are not comfortable in doing it yourself, enlist a family member or friend to help.
Be vocal. When you ask for an explanation regarding your care, you should be able to understand what has been said. Ask your doctor to explain your condition and care in terms you understand. If you need help in asking your questions or you are not comfortable in doing it yourself, enlist a family member or friend to help.
Be aware. If the pills you are being given look different than the pills you take at home, ask the nurse. Make sure doctors, nurses and other members on your care team wash their hands or use the antibacterial solution before treating you. Don't be afraid to gently remind them.
Be a partner. You and your doctor should agree on what will be done during each step of your care. Make sure you know how to care for yourself when you’re discharged, and share this information with family or friends who will be assisting you.