Bon Secours Health System began the implementation of Epic Systems’ Electronic Health Record (EHR) in 2007. This implementation, branded ConnectCare, supports the overall mission and goals of the organization of delivering safe, high quality care, while containing cost and increasing market share, and will enable care providers to perform at their highest level, as well as to advance their competitive position in the communities they serve. I would like to congratulate you as we celebrate the completion of the rollout of ConnectCare to Bon Secours Richmond’s last hospital in March 2011.
The ConnectCare implementation is not an IS project, but is rather a clinical and operational initiative supported by Information Services. The implementation has strived to achieve 80% standardization across the BSHSI health system, in order to maximize the capability of the EHR. Successful implementation has required physicians, nurses and ancillary clinicians to be "engaged" as change leaders in the project in order to achieve clinical process improvement. It is important to remember that this is the largest project Bon Secours has ever undertaken in terms of human capital, cultural transformation and costs. It is not for the faint of heart and it has changed every clinical work process.
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