Bon Secours Surgical Specialists

Welcome to Bon Secours Surgical Specialists at St. Francis Hospital. It is our sincere desire to provide the highest quality of surgical care to our patients and service to our colleagues. We are committed to providing timely and compassionate care to all of our patients. Our physicians are board certified in General Surgery.

Our surgery specializations encompasses a wide field of surgical care, including:

• Breast surgery
• Gallbladder surgery
• Hernia surgery
• Thyroid / parathyroid surgery
• Laparoscopic/ robotic surgery
• Cancer surgery
• Colonoscopy / endoscopy
• Colorectal surgery

Insurance and payment information

We participate with most insurance plans and most HMOs and PPOs. For your convenience, our staff will file the appropriate reimbursement claims forms with your insurance carrier.

Please remember that your insurance coverage is a contract between you and your carrier. You are responsible for deductibles, co-payments, non-covered charges and any remaining balance at the time of your office visit. You will receive separate invoices for our services, as well as the services provided to you by the hospital and other health care providers.

If you are uninsured or experiencing financial difficulties you may speak to our staff and/or practice manager to discuss options for financial assistance.

If you have any questions regarding your bill, please contact our business office at 804-531-9300 or 800-732-7072. We will work together to establish a payment schedule that is mutually acceptable.

Telephone calls

Have a question? That's why we are here! Our staff will make every effort to answer your call. If all of our staff are assisting patients and you receive voicemail, please leave your name, date of birth, two telephone numbers where you may be reached, and a brief description of your medical problem so that we may process your call promptly.

Emergencies

For emergencies, our physicians are available to you 24 hours a day. You can call our main office 804-423-8467, and after hours you will be transferred to our on-call physician service. If you are experiencing a life-threatening emergency, call 911.

Referrals

Our physicians acknowledge that providing specialized surgical care is dependent upon maintaining a collaborative relationship with the referring physicians. We value our relationship with referring physicians and strive to keep them informed of your diagnosis and treatment, as well as your progress while under our care. It is our policy to refer patients back to their primary care physicians, so that they may oversee your routine medical care.

Your first visit

Please arrive at our office at least 15 minutes before your first appointment to complete the necessary registration forms. Download our patient information form here.

As a new patient, please bring the following to your initial appointment:

• Insurance card
• Picture ID
• Copay, if required
• Referral, if required
• A list of all current medications
• A list of allergies to medications and / or dyes
• If you have been hospitalized or have had laboratory tests or X-rays at another facility for your current surgical problem, please have copies of the reports and films or disc sent to our office prior to your first visit.

Please note that, for your convenience, there is FREE valet parking at the entrance of St. Francis Medical Center where the circular drive and fountain are located.

Medical records

Your records are confidential and will not be released without a signed consent from you.